Troubleshooting the
Barcode Scanner

Here are things to check if the barcode scanner isn’t working properly:

• Is the power on? Is the red beam visible when the scanner trigger is pressed? (Do not shine the light directly into yours or anyone else’s eyes.) If the light is not visible, make sure the scanner power supply is connected.

• Is the cable connected properly?

• Check the scanner image in the upper right corner of the computer screen. If the scanner image is red, the connection between the scanner and computer is open.

• Check the scanner window. Is it dirty or scratched?

• If the connection and power supply are both good, but the scanner still doesn’t work, call the NYVIP Help Desk at 1-866-469-8477.