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Top 10 Don’ts when operating the NYVIP unit – 2
NYVIP MESSAGE No. 12
(2006)
Date: 11/6/2006
TO: ALL INSPECTION
STATIONS
FROM: SGS Testcom
SUBJECT:
Warranty Repairs
Your
NYVIP unit is covered under warranty for the expected life of the
program. Please see your Station Participation Agreement for details
of warranty coverage. Unfortunately, some stations have lost this
benefit and have voided their warranty or been charged for items that
should have been covered by improperly attempting to service or
modify the unit themselves. Please review the following procedures
and issues that were provided by SGS Testcom and share this
information with your inspectors to ensure you maintain warranty
coverage.
If you are
experiencing a problem with the NYVIP unit, call the SGS Testcom
Help Desk IMMEDIATELY at 1-866-469-8477. DO NOT
attempt to fix the problem yourself. Also, please remain available
to assist the Help Desk representative with troubleshooting the
machine.
To speed up the
troubleshooting process, please leave any error messages on screen.
In many cases, this will help the SGS Testcom representative
pinpoint the problem.
ANY
alterations or repairs to ANY of the NYVIP unit cables
will void their warranty and may void the NYVIP unit’s
warranty as well. If altered parts are sent back (for warranty
replacement), the facility will be billed for the replaced
items.
Repair of printers
by a non-authorized individual is NOT covered under warranty.
You will be charged for any repairs needed as a result of improper
services performed on the NYVIP unit.
Any damage to the
NYVIP components caused by spills of liquids, sprays or other
foreign materials will NOT be covered under warranty.
DO NOT
open the computer case. If tampered with, the warranty may be
voided. NOTE: Only an IBM Technician is allowed to work on the
inside of the NYVIP PC itself.
Purchase ONLY
SGS Testcom approved parts/components (printers, cables, etc) for
use with the NYVIP unit. Any parts you supply are NOT covered
by SGS Testcom’s warranty, and installation without prior
approval may void the warranty. (Refer to Pg 7 in the Station
Participation Agreement)
Installing of any
additional software on the NYVIP unit is strictly prohibited and can
void your contract with SGS Testcom.
DO NOT send
warranty parts back on your own. If not picked up by our designated
carrier within 1 week, call the Testcom Helpdesk for assistance.
If it is
determined that a Technician must visit your facility, please have
the NYVIP unit in an easily accessible area. The IBM Technician will
not work on the NYVIP unit if it is in a dangerous or inaccessible
area.
If you have any
questions, please call the SGS Testcom Help Desk at 1-866-469-8477.
These are messages sent by NYS DMV to the
inspection stations via the emissions analyzer units. They frequently contain important
information, usage tips, or announcements of system changes.
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