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DMV CUSTOMER PHONE NUMBER
NYVIP
MESSAGE No. 18 (2007)
4/13/2007
TO:
All INSPECTION STATIONS
FROM:
NYS DEPT. OF MOTOR VEHICLES
SUBJECT:
DMV CUSTOMER SERVICE PHONE NUMBER
The
inspection receipt printed by the NYVIP machine includes a phone
number to call DMV if the motorist has any questions. This number is
printed at the bottom of the receipt, under the heading “VEHICLE
INSPECTION QUESTIONS”.
DMV
has found that some machines may be printing the wrong phone number,
and motorists would not be able to call for assistance. SGS Testcom
has developed a correction for the problem, and this will be
downloaded to all NYVIP machines, beginning on April 16, 2007. This
download will be spread out over several days, and you may not get
the download until later in the week. The download will take place
after a data refresh or at the end of an inspection.
When
your NYVIP machine is scheduled for the download, it will display a
message “Please wait while new files are downloaded.” The
download can take several minutes, depending on connection speed.
Please do not turn off the NYVIP unit or disconnect the phone
line during the download. If the
download is not successful, it will attempt to run the download each
time the machine connects to Testcom. After a successful download,
the NYVIP unit will automatically reboot.
Please
accept our apologies for any inconvenience this update my cause you.
It is of utmost importance to us that our customers have the correct
DMV phone number in order to contact us for assistance. If you have
any questions or problems, please call the SGS Testcom Help Desk a
These are messages sent by NYS DMV to the
inspection stations via the emissions analyzer units. They frequently contain important
information, usage tips, or announcements of system changes.
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