How To REDUCE Service Calls!
The following instructions were designed to provide you with
information that will save you time in performing an inspection and help
prevent equipment failure.
Turning NYVIP Off or Re-booting.
1. Under
normal operating procedures you should turn your NYVIP unit off by
using the
“Shutdown” option on the Main Menu.
2. Properly
turning NYVIP off overnight or periodically will not harm the unit.
3. In
unusual situations such as your NYVIP unit locks-up or you press escape at
the time
of issuing an inspection certificate, you should turn the NYVIP unit off
by
pressing in the power button on the front of the computer for 5-6 seconds.
4. You should never turn
NYVIP off by disconnecting the power cable from the
wall
outlet or by usig the switch on the power strip.
NYVIP Component Checks
During
start-up and periodically during operation of the NYVIP unit, the software
performs
“System Ready Checks” on the Bar Code Scanner, Scan Tool, Floppy
Disk/Drive and
the Modem. If a component fails except for the Modem the
NYVIP unit will lock out from
conducting inspections. Help messages are
provided
under the option of “Online Help” on the Computer Base Training and
Test Menu. You can print the
suggested items to check. If the list indicates that
cables and
their connections be checked follow the listed procedure below.
1. Properly
turn the NYVIP unit off.
2. Disconnect
and reconnect any cables related to the failing component. Make sure all
connections are secure. Never, disconnect and reconnect cables while the
NYVIP unit is powered up.
3. Restart
the NYVIP unit.
4. If
the problem still exists, contact the Help Desk at 866-469-8477.
At times the Computer in the
cabinet of the cart may move closer to the door of the cabinet due to movement
of the unit or handling. When this happens the Floppy Disk eject button may
come in contact with the cabinet door and cause the Floppy Disk to eject. This
will causethe NYVIP unit to lock out from doing inspections. Open the cabinet
door and re-insert the Floppy Disk. A formatted Floppy Diskette must be
properly installed in the Floppy Drive at all times. If you lock out due to a
Floppy Disk error and the disk is properly installed in the Floppy Drive, contact the Help Desk at 866-469-8477.
Cable Handling
Never, kink
or stretch any of the cables on the NYVIP unit. Kinking or stretching
cables
shortens their life, as it places stress on the connectors or results in
failing
of the
internal wires.
Screen Directions
Every
screen has directions to properly proceed with the inspection. Reading the
directions
during operation will save you time. It will also prevent you from
performing a function that could
interrupt your ability to perform inspections,
such as indicating you have no
inspection certificates in inventory when you do.
In most situations if you press the
wrong key the system will display a message
that will allow you to correct your
mistake. If you do not understand the message
before you press any other keys on
the keyboard contact the Help Desk at 866-
469-8477.
Inspection Certificate Issuance
Inspection
Certificates are issued by the NYVIP unit in accordance with the
Commissioner’s Regulations. NYVIP
will display the appropriate certificate
number and type for the inspection performed.
Tat is the certificate that you need
to scan to assign it to the vehicle.
If you scan a different number or type you will
cause the inspection process to take
longer and possibly waste good inspection
certificates. If the inspection certificate
will not scan you can press “M” and enter
the certificate number by manual
entry using the keyboard.
NYVIP Communication with the Vehicle
When
conducting the OBDII test portion of the inspection, there maybe times
where you connect the NYVIP Connector
to the vehicle’s Data Link Connector
(DLC) and NYVIP displays a message
that reads “Link Not Established with the
Vehicle”. When you follow the
directions on the screen and answer the question,
another screen will appear with five
options to choose from. If you choose option
number 1, you are indicating that the
NYVIP Connector on your inspection
analyzer is broken or missing. Making
this selection will lock out your NYVIP
unit from conducting any further
inspections. Option number 1 should not be
selected unless there is a problem
with the connector on the NYVIP unit. If this is
the case you need to call the Help
Desk and open a service call.
Printer Cartridge Set-up
Cartridge
set-up is important for good quality printouts. When setting up the
NYVIP unit you should conduct the
cartridge set-up and alignment at that time.
You will also need to do the set-up
when you install new printer cartridges.
NYVIP Phone Line
This
phone line is a dedicated phone line to be used by the NYVIP unit only.
There should not be any other devices
connected to the NYVIP phone line. If you
experience
communication problems when performing inspections you should
first check the
following.
1.
Disconnect the
phone line from NYVIP and plug it into a
telephone.
Listen for a dial tone.
2.
Make a call and
listen for excessive static on the line.
3.
Inspect the
phone cord for kinks or breaks. If possible swap the phone cord with another
one.
4.
Check the phone
jack connector for loose or broken contacts.
5.
The Contractor
may ask you to contact your phone company to check the line for data
transmission or outages in your area.
Waivers
It
is the responsibility of the repair shop to keep the Waiver form that is
printed on
the NYVIP along with the
appropriate repair or parts invoices. If you want to give
the customer a copy of the Waiver
form, when the NYVIP unit displays the
screen that reads “Do you wish to
print a second copy of the receipt”? you must
select “Yes”. If you answer this
question with “No” you will be unable to get
another copy of the Waiver form.
